Refund policy
At Nutrifico UK®, your satisfaction is important to us. We offer a 30-day return policy, giving you time to review your purchase and contact us if there’s an issue.
Please read the details below to understand how returns and refunds work.
✅ Return Eligibility
To be eligible for a return:
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Items must be unused and unopened
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Products must be in their original packaging
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Proof of purchase (order confirmation or receipt) is required
For hygiene and safety reasons, opened or used food supplements cannot be returned.
📩 How to Initiate a Return
To start a return, please contact us at:
Our support team will guide you through the process and provide return instructions if your request is approved.
⚠️ Returns sent without prior authorisation will not be accepted.
⚠️ Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
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Damaged
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Defective
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Incorrect
Contact us immediately at support@nutrifico.co.uk, including photos where possible.
We’ll assess the issue and arrange a replacement or refund as appropriate.
❌ Non-Returnable Items
The following items are not eligible for return:
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Opened or used food supplements
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Perishable goods
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Personal care items once opened
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Custom or personalised products
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Sale items and gift cards
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Hazardous or restricted materials
If you’re unsure whether your item qualifies, please contact us before returning it.
🔁 Exchanges
We do not offer direct exchanges.
If you would like a different product:
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Return your eligible item for a refund
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Place a new order separately
This helps ensure faster processing.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is delivered to an EU country, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Conditions:
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Items must be unopened and unused
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Products must be in original packaging
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Proof of purchase is required
This right does not apply to opened food supplements for hygiene reasons.
💳 Refunds
Once we receive and inspect your return:
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You’ll be notified of the approval or rejection
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Approved refunds are issued to the original payment method
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Refunds are typically processed within 10 business days
Please note that your bank or card provider may take additional time to reflect the refund.
If more than 15 business days have passed since approval and you have not received your refund, contact us at support@nutrifico.co.uk.
If you have any questions about this policy, our team is here to help.
Thank you for choosing Nutrifico UK® 🌿